Managed IT & VoIP Questions, Answered
The questions northern Illinois businesses ask KubeTech most, answered plainly.
Managed IT questions
What does KubeTech's managed IT service include?
Monitoring, maintenance, cybersecurity, backups, support and IT planning. KubeTech manages your systems so you do not have to worry about updates, security threats or downtime.
How does flat monthly pricing work?
One predictable fee each month, based on your package and the number of users or devices. All core services are included, with no surprise charges.
What kinds of businesses does KubeTech support?
No company is too small or too large. KubeTech works across healthcare, finance, legal, manufacturing and local services, tailoring the approach to each client.
Is support remote or on-site?
Most issues are resolved remotely, and KubeTech is available on-site when needed, especially for hardware, installations or local troubleshooting.
What cybersecurity protections are included?
EDR / antivirus, email filtering, DNS web filtering, 24/7 SOC threat monitoring, regular patching and end-user security training with phishing simulations, among other layers.
How do backups and disaster recovery work?
Your email, files and key data are backed up to a secure third-party cloud, and KubeTech can implement a 3-2-1 strategy mixing on-prem and cloud copies. If something goes wrong, KubeTech restores quickly and gets you running.
We already have an in-house IT person. Now what?
No problem. KubeTech offers co-managed IT, working alongside your internal team to fill gaps, manage projects or take on routine maintenance and security.
How quickly can we expect help?
The help desk is available 24/7 for urgent issues. Most tickets are responded to within minutes, prioritized by severity.
Do you support both Windows and Mac?
Yes. We manage updates, security and performance for Windows and Mac devices alike.
Can you help with upgrades and migrations?
Yes. We plan and manage hardware upgrades, network builds, cloud migrations and software rollouts, focused on real business value.
KubeTech VoIP questions
Why VoIP?
It replaces expensive landlines with a flexible cloud phone system: unlimited US and Canada calling, auto-attendants, voicemail-to-email and remote access, with no on-site hardware to maintain. Businesses typically cut phone costs by up to 60%.
Is it complicated?
No. It works like a regular phone: pick up your desk phone, or use the mobile or desktop app. KubeTech handles the setup, and you can manage voicemail and call forwarding yourself in the portal.
Can I keep my numbers?
Yes. KubeTech ports your existing phone numbers with no service interruption and no lost customer contact.
How fast does my internet have to be?
A stable connection matters more than raw speed. Each active call uses less than 100 kbps; we check your bandwidth during the consultation and set up Quality of Service so calls stay clear.
What happens if my internet goes down?
Disaster-recovery routing automatically forwards incoming calls to backup numbers or mobile devices, and the mobile app keeps working on cellular data, so your business stays reachable.
How long does it take?
New numbers can be live within days. Porting existing numbers typically takes two to four weeks, and your current service stays up until the port completes.
What about training and installation?
KubeTech handles provisioning, device setup, documentation and account migration, then trains your team at go-live. Every user gets our one-page Tips & Tricks guides, and support is available 24/7.
Is VoIP calling secure?
Yes. Calls run over encrypted SIP trunks and secure U.S.-based data centers with real-time fraud monitoring and full E911 compliance.
When will I be billed?
Billing starts at activation and is month to month with no long-term contract. Your first 30 days are risk-free, with no cancellation fees if you change your mind.
What's next?
Schedule a consultation. We will confirm the right plan, features and hardware for your team, then handle onboarding, porting and activation. Call (630) 534-2300 or use the contact form on this site.
Looking for phone system answers? See the KubeTech VoIP FAQ.