Frequently Asked Questions
FAQs
What does KubeTech’s managed IT service include?
Our service covers monitoring, maintenance, cybersecurity, backups, support, and IT planning. We manage your systems so you don’t have to worry about updates, security threats, or downtime.
How does your flat monthly pricing work?
You pay one predictable fee each month, depending on your custom package and the number of users or devices. This includes all the core services—no surprise charges.
What types of businesses do you typically support?
No company is too small or large. We work with businesses of varying sizes across many industries, including healthcare, finance, legal, and local services. We tailor our approach to fit each client’s needs.
Do you offer on-site support or is everything remote?
Most issues are resolved remotely, but we’re available for on-site support when needed—especially for hardware, installations, or local troubleshooting.
What cybersecurity protections are included in your plans?
We use a robust approach and a variety of services to secure our clients, but some elements include EDR/antivirus, email filtering, DNS web filtering, 24/7 threat monitoring (SOC), regular patching, and end-user security training with phishing simulations.
How does your backup and disaster recovery system work?
We back up your email, files, and key data to a secure third-party cloud. If something goes wrong, we can quickly restore lost data and get you back up and running. We can also implement 3-2-1 backup strategy, which is a mix of on-prem and cloud backups.
What happens if we already have an in-house IT person?
No problem. We offer co-managed IT services—working alongside your internal team to fill in gaps, manage projects, or take on routine maintenance and security.
How quickly can we expect help when an issue comes up?
Our helpdesk is available 24/7 for urgent issues. Most tickets are responded to within minutes, and we prioritize based on severity.
Do you support both Windows and Mac environments?
Yes, we support both. We manage updates, security, and performance for Windows and Mac devices alike.
Can you help with IT projects like system upgrades or migrations?
Yes. We plan and manage IT projects such as hardware upgrades, network builds, cloud migrations, and software rollouts—focused on delivering real business value.